Treating Pain Blog

Patient Stories

Patient Success: Helping Hands Award – Woodbridge, Virginia

Pain Management Team in Bel Air, MD - NSPC Helping Hands

Our team recently received an amazing Helping Hands recognition award from Richard E. Petherbridge who is under the care of Dr. Ashish Shanbhag, for Sarah English at Woodbridge, Virginia. Richard explains how Sarah provided compassionate, considerate and professional care.

“Since my very first appointment, with National Spine & Pain Centers, Woodbridge office, Ms. Sarah English has continually impressed me with outstanding customer service. On several occasions she has gone above and beyond to assist me with critical appointment scheduling and patient referral activation.

As in the office’s name, pain is the reason people come to visit to this office. Having the first person that you meet, smile, listen to your concerns and walk you through the administrative process is critical to establishing a good first impression, and she does this every visit. In today’s world, where you can feel like a number and not a person with pain, Ms. English creates a first impression that is caring, professional, and is customer service oriented.

Not only have I personally received outstanding customer service from Ms. English, but I have also seen her demonstrate these traits with patients that visit this office. Clearly, she sets the tone for how your visit will go. In addition, I have seen her deal with difficult and belligerent patients, all while offering compassion and empathy for their concerns, along with demonstrating every effort to resolve their issues, concerns and problems. She is always, the consummate professional.”

Have you met a Helping Hand while at any of our locations? We have recently given our patients the opportunity to recognize NSPC employees for their outstanding service which exemplifies our Mission and Values.

NSPC Mission: To relieve pain and improve quality of life through personalized accessible care.

NSPC Values: Compassion • Innovation • Quality • Expertise • Patient Centered

If you want to nominate an NSPC employee, please fill out this quick online form for a Helping Hands Nomination!

Pain Management & How It Can Help You

Every treatment plan is different and Dr. Shanbhag and Sarah English worked with Richard to make sure that his pain was managed effectively and that he understood everything they were doing. To get started, click here to request your appointment to see one of our pain management experts!

CLICK HERE to Nominate a Helping Hands Winner